Q What is the procedure for reserving
A Advance reservations are required for
all Winter-tire rentals and should be
made using the on-line booking form. The
form requires you to provide your name,
home address, email address, phone
number, type of BMW you are buying, its
production number and of course the
dates for which you want to reserve the
Winter tires. Check the box if you want
the comfort drop-off option of leaving
your car at the Munich Airport drop-off
center instead of coming by our tire
depot first and then finally check the
box that you have read and understand
the terms and conditions and submit the
form. A provisional confirmation will
then be sent to you within 24 hours,
providing full details of your booking.
Shortly after, a Paypal Payment Request
will be sent to you. Following receipt
of your payment, you receive a full
confirmation and all is set!
Where are the Winter tires put onto my
car and where are my originals
A The wheels & Winter tires are mounted
at BMW Welt prior to
your taking delivery of your car there
(included in the rental cost) and your
originals are stored and then re-mounted
onto your car at our tire depot in Ismaning (NE Munich) when you stop by
there at the end of your stay (unless
you are dropping your car off in another
Q How is the duration of my rental
A All rentals are calculated by the day
or part-day from the day you take
delivery of your car at BMW Welt till
the day your original equipment is
re-mounted. Part-days are charged at the
same daily rate (for example, taking
delivery of your car on Monday, 1st and
returning any time on Friday 5th is a
Q What is the procedure for changing the
wheels & tires?
A The wheels with Winter tires will
already be mounted when you take
delivery of your vehicle at BMWWelt.
Your original equipment is stored at our
tire depot till you return with your car
at the end of your European driving
tour. When you return to the tire depot
to have your original equipment
re-mounted, no appointment is necessary
- just turn up during business hours and
the staff at the depot will assist you.
Q How much extra does the mounting and
A No extra (unless you choose the
comfort drop-off option, see below), the
cost of changing the wheels over and the
storage of your own equipment at our
depot is included in the rental cost.
Q How long do I have to wait at your
depot to have my own wheels & tires
A Normally, changing over a set of
wheels is done in a few minutes.
Provided there are not several cars
waiting at the same time, you should be
in and out of our depot within 25-30
minutes. The wait could be longer at the
beginning of the season, ie during
October & November.
Q Where is the your tire depot located?
A Next to BMW Spaet, in Ismaning - a
town on the North-East side of Munich
and just 5 km off the Garching-Sud exit
(71) of the A9 Munich-Nurnberg Autobahn.
From BMW Welt (where you collect your
vehicle) it is only about a 10-15
minutes' drive. From the tire depot to
"Log In Out" at Munich Airport (where
you drop off your car for its onward
delivery to the USA) it is an easy
Q What if the road conditions are too
Wintry to drive without Winter tires
from your depot to the Drop-Off agency?
A If that situation arises, your car can
remain at our depot and then taken by us
to the drop-off agency as soon as the
road conditions allow it.
Q How new are the tires?
A The Winter tires fitted to your car
may be brand new or may have been used
by other BMW drivers. The life of a
Winter tire usually ranges between
18,000 and 25,000 miles, depending on
the road conditions it has been driven
on. All of our Winter tires, however,
are removed from the rental program once
they have been driven about 15,000
miles, or earlier if there is evident
excess wear and tear. The exact usage of
our tires is carefully logged and
personally certified by each renter at
the end of each rental period.
Q Can I extend a rental period from that
A Normally, yes, by telephoning us
during your vacation, although the
option will depend upon the availability
of that particular set of tires.
Q. Should I consider buying Winter tires
and then ship them to the USA?
A The price of a set of wheels & Winter
tires in Europe is much higher than in
the USA and the shipping costs of about
$600 do not make it worthwhile.
Q How do I make payment for renting your
A Payments are made via Paypal (A Paypal
Payment Request is sent to you with you
Q When is the payment required?
A Payment is requested when your
provisional confirmation is sent to you.
Reservations are not fully confirmed
till the payment has been received.
Q Is there any refund if I cancel or
return my tires earlier than agreed?
A We are sorry but all Winter tire
rentals are non-refundable.
Q What are the opening times at the
A Monday - Thursday: 8 a.m. till 12.00
noon, 1 p.m till 5.30 p.m.
Friday: 8 a.m. till 12.00 noon, 1 p.m
till 4 p.m.
Saturday, Sunday & official holidays:
Q If I drop off my vehicle at the Log In
Out Agency at Munich Airport without
first going to the tire depot, how does
my original equipment get re-mounted
onto my vehicle?
A Log In Out will liaise with us and
your car will be driven to our depot in
order to have your original equipment
re-mounted. Your car is then immediately
taken back to Log In Out (supplement 100
Q Which procedure is available to me if
I am flying home over a weekend, on a
public holiday or early in the morning?
A Your car can be collected by us from
anywhere in the Munich area, then taken
via our tire depot and on to the
drop-off agency (supplement 100 Eur).
Q How fast can I drive my vehicle once
it is fitted with Winter tires?
A If it's safe and legal to do so, up to
Q What happens if I get a flat tire or
damage the wheels?
A You are responsible for returning the
equipment undamaged although cover
against unintentional damage to one
wheel and one tire is included in the
Q With the change of wheels and tires,
will the in-car Tire Pressure Monitor
A Yes, TPM sensors have been installed
onto each individual wheel fitted with
Winter tires. The I-Drive settings will
require re-setting according to the
Q If I am not dropping my car off at
Munich is it still possible to rent
A Usually, yes, at a supplement and at a
limited number of drop-off cities in
Germany by arrangement with us prior to
collection. Your own wheels & tires are
delivered to your drop-off location and
our Winter tires and wheels are brought
back to our depot.
Q Is it still possible to rent Winter
tires without having made an advance
A Subject to availability, yes. On-line
reservations are accepted, subject to
availability, up to 24 hours prior.
Later than that, call Annette, our local
Q Is there anywhere I can wash my
vehicle when returning the Winter tires
to your depot?
A Conveniently, there is an excellent
car-washing facility immediately
opposite the tire depot!